Privacy Policy

FaithRhythm ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at faithrhythm.com and subscribe to our SMS devotional service. Please read this policy carefully.

1. Information We Collect

Information you provide directly:

• Phone number, collected during subscription to deliver daily SMS messages
• Email address, collected for account management, billing communications, and optional email correspondence
• Payment information, processed securely through Stripe; FaithRhythm does not store payment card details
• Onboarding responses, information you provide about your faith goals, preferred delivery time, and life season to personalize your experience
• Check-in responses, optional daily ratings and text replies you send via SMS

Information collected automatically:

• Website usage data (pages visited, time on site, browser type) via standard web analytics
• IP address and general geographic location at the country/region level
• SMS delivery and response data (delivery confirmations, reply timestamps)

2. How We Use Your Information

We use the information we collect to:

• Deliver your daily FaithRhythm SMS messages at your selected time
• Personalize message content based on your onboarding responses and check-in feedback
• Process subscription payments and manage your account
• Send transactional emails related to your subscription (receipts, renewal notices, support responses)
• Improve our service through aggregate usage analysis
• Comply with legal obligations

We do not use your information to send unsolicited marketing unrelated to FaithRhythm, sell advertising, or build behavioral profiles for third-party purposes.

3. SMS Communications & TCPA Compliance

By providing your phone number and subscribing to FaithRhythm, you expressly consent to receive recurring automated text messages from FaithRhythm at the phone number provided. This consent is not a condition of purchase.

FaithRhythm's SMS program complies with the Telephone Consumer Protection Act (TCPA) and all applicable regulations. Specifically:

• Opt-in: We only send SMS to numbers that have explicitly subscribed through our checkout process
• Opt-out: Reply STOP to any message to immediately cancel all SMS communications. You will receive one confirmation message, then no further messages
• Help: Reply HELP to any message to receive support contact information
• Message frequency: Daily (1 message per day). Guided Formation subscribers may receive occasional additional messages (monthly guides, special reflections) up to 4 additional messages per month
• No third-party sharing: Your phone number is never shared with third parties for their own SMS marketing purposes

Supported carriers include AT&T, Verizon, T-Mobile, and most major US carriers. Carrier support is not guaranteed for all carriers. Message and data rates may apply based on your carrier plan.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service providers: We share data with Stripe (payment processing), Twilio or similar SMS platforms (message delivery), and analytics services, all under strict data processing agreements
• Legal requirements: We may disclose information if required by law, court order, or governmental authority
• Business transfers: In the event of a merger, acquisition, or sale of assets, subscriber data may be transferred, subject to equivalent privacy protections

5. Data Retention

We retain your personal information for as long as your subscription is active, plus a reasonable period afterward for business and legal purposes (typically 3 years). After this period, your data is securely deleted or anonymized.

If you cancel your subscription, your phone number will be removed from active messaging lists within 24 hours of cancellation. Residual data in backup systems may persist for up to 90 days.

6. Security

We implement industry-standard security measures to protect your information, including:

• TLS/SSL encryption for all data transmitted between your browser and our servers
• Payment data handled exclusively by Stripe under PCI DSS compliance
• Access controls limiting who within our organization can access subscriber data
• Regular security reviews and practices

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-out of SMS: Reply STOP at any time or email support@faithrhythm.com
• Opt-out of email: Use the unsubscribe link in any email, or email support@faithrhythm.com
• California residents: Under the CCPA, you have additional rights including the right to know, delete, and opt out of the sale of personal information (we do not sell personal information)

To exercise any of these rights, contact us at support@faithrhythm.com. We will respond within 30 days.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies for basic site functionality and analytics. These include:

• Essential cookies necessary for the website to function
• Analytics cookies to understand aggregate usage patterns (no personally identifiable tracking)

You may disable cookies in your browser settings, though some website features may not function correctly as a result.

9. Children's Privacy

FaithRhythm is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information promptly. If you believe we have inadvertently collected such information, please contact us at support@faithrhythm.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will notify active subscribers via email or SMS. Your continued use of our service after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: support@faithrhythm.com
• Website: faithrhythm.com

We are committed to working with you to resolve any concerns about your privacy in a fair and transparent manner.